Frequently Asked Questions

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Maildroppers offers mailing address hire, mail forwarding, virtual office services and drop-shipping fulfilment services to individuals, business owners, e-commerce shops and home based traders. We also offer further services such as hot desk hire, meeting room hire, conference room hire, I.T. suite hire and training room hire.

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Maildroppers.com was founded in 2008.

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We will hold mail indefinitely until you collect it as long as your account is being paid and maintained. We reserve the right to apply storage fees.

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We are a Social Enterprise business. We offer low cost compared with our competitors. We reply to all enquiries promptly and professionally. Further to this, you have the peace of mind knowing all of our profits will go towards improving the service and creating jobs.

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This is certainly possible and would fall under our Dropship Mailbox policies. Additional charges will apply.

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All of our premises have standard insurance as required by law.

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This is not a problem; however we do request you contact us personally beforehand to inform us. This is to ensure confidentiality and security. We will also ask them for ID and evidence they have your permission to collect your mail.

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Our service is strictly confidential. We do not give out any customer information unless required by law.

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Standard opening hours are 9am – 5pm Monday to Friday excluding Public and Bank Holidays. Mail can be collected during these operating hours although we do ask for all mail to be collected by 1pm so we can plan and conduct external meetings and deliveries.

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We are open weekdays from 9.00am to 5:30pm UK GMT . We are not open Sundays or Public / Bank Holidays.

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You do not have to live in the UK to use the maildroppers.com service. We forward mail to clients from all over the world.

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The minimum contract length is three months.

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There is a one-time set up charge of £30.00 GBP. This is not refundable once account set up has started.

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Each month you may incur additional charges for any postage and stationery your mail handling account has used. Any bolt-ons are also added to your monthly bill if you have chosen them.

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We require proof of identity to comply with current laws (including the UK Money Laundering Regulations 2007) which require us to hold proof of ID and proof of address documents for anyone using our mail forwarding and virtual office services.

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The following lists examples of documents we can accept:

Proof of ID

  • Passport
  • Driving Licence (with photocard)
  • National identity card
  • HM Forces Identity Card
  • Employment Identification card
  • Student Identity Card

  • Proof of Address

  • Bank statement
  • Gas or Electricity Bill
  • Telephone Bill
  • Water Bill
  • Rent/Mortgage Statement
  • Council Tax Bill
  • TV Licence
  • Rent/Mortgage/Lease Agreement
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    Your start date will be the date we receive cleared funds from you for your initial payment.

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    The postage deposit is credit assigned to your account to pay towards postage costs. The initial cost is £5 or £10.00 when creating an account. Further credit can be added at any time in increments of £5.00/£10.00/£15.00/£20.00 when you wish to top up your postage account.

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    Once your postage credit starts to run low we will require you to top-up your credit in order to cover any future items of mail. We do ask you to monitor your own postage account and keep it topped up.

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    Once you receive your welcome email you can start using the service right away. At our end your mailbox account will be set up within 24 hours from when we receive cleared payments and all documentation has been returned to us, including valid proof of identity.

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    We accept UK Pounds sterling (GBP) and may be able to accept other currencies (e.g. USD or Euros) via Paypal or direct Bank Transfer.

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    We accept payments via debit or credit cards using Paypal. We accept cheques made payable to Maildroppers.com. You can also pay via Bank Transfer or Bank Standing Order. If you visit us in person we also accept cash. Please do not send cash by post.

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    You can make monthly recurring payments using Paypal. You can choose this by clicking the recurring subscriptions option on the Paypal checkout when you set up your account with us. Alternatively we can email you a simple one-click form to set this up in your paypal account automatically.

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    The first payment is required when you sign up and should be made when you return the completed application form. If you use the online sign-up process, you will be asked to complete the online checkout and payment will be taken at this stage.

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    The second payment should be made four weeks after your sign up date. So if you sign up on 2nd January your second payment will be due on 1st February and should be made at the latest on the 2nd February.

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    You need to let us know by email and inform us of the date you wish to cancel, giving four weeks advance notice. You may incur an early cancellation charge.

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    There are no cancellation charges if your contracted subscription has ended. No refund of the initial or partial subscription will be made. You may incur an early cancellation charge. if you cancel your contracted subscription early.

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    You can cancel by contacting us by sending an email to info@maildroppers.com telling us you wish to cancel your account. We need four weeks written notice to cancel your account.

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    You can add extra features to any of our mailbox packages for a nominal cost. These are called bolt-ons. They are designed to help you customise our mailbox packages so they work better for you.

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    You can add bolt-ons when you register your account or add them at any time through the online purchase system.

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    Yes, you can use the address as a registered office as long as you have subscribed to this feature. Extra charges apply.

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    There are many benefits of using our Registered Office service. Our address becomes your company Registered Office address filed at Companies House and all official mail will be forwarded to you. Using our address you retain your privacy which is especially useful if you work from home. Used in conjunction with your trading address, you are able to give the impression of being a multi-location business, which may add a sense of prestige to your company. For UK companies owned by overseas residents it is a legal requirement to have a UK registered address where official government mail can sent.

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    When you take out one of our mailboxes you are paying for a volume of space (hence the different packages) and the use of the address. In order to comply with s.3(1)(a) of the The Companies (Trading Disclosures) Regulations 2008 which states a company must have its registered name on display at its registered office, we do recommend you have a sign displayed. You can pay an extra nominal fee per month to display a sign at our offices. The extra monthly fee pays for the volume of space for a small sign to be displayed. The bigger the sign, the more space you use and the more you are asked to pay. You have the choice of supplying the sign yourself, or we can arrange for one to be made and invoice you for this.

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    To use our address as a registered office costs an additional fee. You can add this to your mailbox package as a bolt on.

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    Our service is strictly confidential. We do not give out any customer information unless required by law.

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    A mailing address is an address which can be given to customers and clients where they can send physical mail. The benefit of having a mail address is it is a physical location and not a P.O Box. This is useful for personal use, virtual businesses or anyone who would not like to advertise their location (for example home businesses).

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    Using a mail forwarding address is perfectly legal providing you are only using the address for receiving your mail and parcels.

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    The address be used for personal or business and shown on your website, letterheads, business cards and other documents.

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    Your address would look like the following:

    Your Name/Company Name
    textextext
    texttext
    Postcode
    Country

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    No, this could be classified as fraudulent activity. A mail forwarding service cannot be used to obtain credit or finance.

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    No, we need to comply with legislation such as The Money Laundering Regulations 2007 and this would contravene them.

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    Yes, we can sign for parcels. We charge a storage fee after a few days. There is a limit on the size of parcel we accept.

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    We accept small packages and parcels. We can accept larger items with prior notification. Additional charges will apply for larger items.

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    We will not forward illegal items such as drugs, protected species, live animals or similar items.

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    Yes. We will sign for letters, packages and small parcels sent to you by courier.

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    Yes. The Maildroppers.com dropshipper service is perfect for people who sell into the UK from abroad.

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    Yes. The Maildroppers.com dropshipper service is perfect for people who sell through an online shop.

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    Yes. The Maildroppers.com dropshipper service is perfect for people who sell on eBay or Amazon.

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    Within 24 hours. If you let us know the customer address details before 11am the items will be shipped the same day.

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    If you have instructed us to send out your items via Royal Mail or Courier and obtain a signature, the items will be covered by insurance if they are not delivered or get lost in the post. If you have asked us to send items without a signature they are not covered by insurance and we will not be held liable for none delivery or if they get lost.

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    Each dropship item sent out by us has a returns label on the back with our returns address. When an item is returned to you we log it into our system and let you know.

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    This is completely your choice. We can send items using Royal Mail with or without requesting a signature and proof of delivery. We can also send items by courier if you prefer or without requesting a signature and proof of delivery.

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    No. The dropship fee is a handling fee per item and does not include postage and packaging charges.

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    Yes we can. Your invoices and other information can be inserted into your dropship mail items. Extra Fees Apply. Alternatively you can supply the items pre-packaged and we can put the address on them and mail them to your customer.

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    Yes, we will repackage if it falls under Dropshippers policy and will charge a dropship handling fee per item. High volumes of items are negotiable so feel free to contact us to discuss your needs.

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    Yes we can. This is the main benefit of the Drop-shipper policy. There is a handling charge per item (the dropship fee).

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    Drop-shipping is a system we have by which a client can send their mail to us to be sent to others. This is useful for clients selling online who hold small quantities of stock and want rapid delivery to their customers without wanting the cost of premises. The drop-shipping bolt on can be added to any of our mailbox packages.

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    If you have any issues please Email, phone or make an appointment to meet a member of staff to discuss any complaints.

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    Conference rooms are available to hire for meetings by larger groups or for operating training seminars and workshops. The rooms are fully serviced and additional equipment is available upon request. Complimentary tea, coffee and biscuits are included as standard. Projector and screen are available and broadband is also included.

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    You can check availability and book a conference room by telephoning or emailing us to make a reservation.

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    Hot Desk hire is where you rent a space to work (usually a desk) by the hour/day/half day where you can work in a business office environment without a long term commitment.

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    You can check availability and book a hot desk by telephoning or emailing us to make a reservation.

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    Meeting rooms are available to hire at our premises which provide a professional business environment when meeting with clients. Conference rooms are available to hire for larger groups or for operating training seminars and workshops. The rooms are fully serviced and additional equipment is available upon request.

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    You can check availability and book a meeting room by telephoning or emailing us to make a reservation.

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    You can check availability and book a training room by telephoning or emailing us to make a reservation.

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    A virtual office has a street address, a telephone number and meetings rooms like an office. The big difference is you only use the office when you need it which can save you money. You can also get a virtual receptionist to answer your calls.

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    Benefits of a virtual office include reduced overheads because you only rent office space when you need it. It also means you do not pay for a permanent member of staff to answer your calls. These financial savings are enough to allow a small business to start and grow bigger whilst appearing professional and whilst still having access to all necessary office resources.

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    We can provide you with a non geographic number which can be given to your clients. This number will go straight to our office which we will answer on your behalf. Another solution we offer is the ability to forward calls to your own chosen phone number (landline, mobile etc)

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    Our professional receptionists will respond the same as if you employed your own staff, handling your calls, faxes and messages. You can relax and get on with the business of doing business, knowing you are presenting a professional business image with each call.

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    Our receptionists will handle your calls using your name or the name of your business - whichever you prefer. A typical answer is “Good morning ‘your business name’ how may I help?”

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    We will take messages and can contact you using your preferred method (call, email or text) to let you know.

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    You can buy a Virtual Office service through the online purchasing system on the website or contact us by email or phone.
    Please note: The Virtual Office service is very popular and we often have a waiting list.

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